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Drivers demand greater transparency and security from garages, finds Digidentity

The article from AM-Online discusses a survey conducted by Digidentity, revealing that drivers are increasingly demanding greater transparency and security from garages. The survey found that 73% of drivers want more transparency in pricing, with many feeling that garages often overcharge or add unnecessary services. Additionally, there is a significant concern about data security, with 68% of respondents worried about how their personal information is handled by automotive service providers. This demand for transparency extends to the desire for clear communication about repair processes and the use of genuine parts. The findings suggest that garages need to adopt more open practices and robust data protection measures to meet customer expectations and maintain trust.

Read the Full AM-online Article at [ https://www.am-online.com/news/drivers-demand-greater-transparency-and-security-from-garages-finds-digidentity ]