Tauranga Extends On-Demand Public Transport Trial

Published in Automotive and Transportation on Sunday, August 10th 2025 at 16:36 GMT by rnz
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The on-demand public transport trial uses electric vans which can be ordered through an app.

Tauranga Council Extends On-Demand Public Transport Trial Amid Positive Feedback

Tauranga City Council has announced the extension of its innovative on-demand public transport trial, signaling a potential shift towards more flexible and user-centric mobility options in the growing Bay of Plenty region. The trial, which allows residents to book rides via a mobile app similar to ride-sharing services, has been hailed as a success by both users and officials, prompting the decision to prolong it for an additional six months. This move comes as the council seeks to address longstanding challenges in public transport accessibility, particularly in suburban and less densely populated areas where traditional fixed-route buses often fall short.

The on-demand service, branded as "MyWay," operates in selected zones across Tauranga, including Pāpāmoa East and parts of Mount Maunganui. Launched initially as a 12-month pilot in late 2023, it enables passengers to request pickups and drop-offs at convenient locations within designated areas, rather than adhering to rigid schedules or stops. Riders can use a dedicated app to book trips in real-time, with vehicles—typically small buses or vans—arriving within minutes to transport them to their destinations. This model draws inspiration from successful on-demand systems in cities like those in Australia and Europe, adapting the concept to New Zealand's urban landscape.

Council representatives have cited overwhelming positive feedback as the primary reason for the extension. Surveys conducted during the trial revealed that over 80% of users reported high satisfaction levels, praising the service's convenience, reliability, and affordability. One frequent user, a local resident quoted in council reports, described it as "a game-changer for getting to work without the hassle of waiting for a bus that might not even come on time." Families with children and elderly passengers have particularly benefited, as the service accommodates prams, wheelchairs, and flexible timings that align with school runs or medical appointments. Ridership data indicates a steady increase, with thousands of trips completed since the launch, demonstrating growing adoption among commuters who previously relied on personal vehicles or infrequent bus services.

The extension will run until mid-2025, allowing the council to gather more comprehensive data on usage patterns, operational costs, and environmental impacts. During this period, the service will expand slightly to include additional routes in high-demand areas, responding to user requests for broader coverage. Fares remain subsidized to encourage participation, with single trips costing around $2 to $5, depending on distance—significantly lower than taxi or ride-hailing alternatives. The council has partnered with a technology provider to refine the app's features, such as integrating real-time tracking and multi-passenger pooling to optimize efficiency and reduce wait times.

This initiative is part of Tauranga's broader strategy to enhance sustainable transport amid rapid population growth. The city, one of New Zealand's fastest-growing, faces mounting pressure on its road networks, with congestion and carbon emissions becoming key concerns. Traditional public transport has struggled to keep pace, often leaving gaps in service for outlying suburbs. By introducing on-demand options, the council aims to boost public transport usage, which currently accounts for only a small fraction of daily commutes in the region. Officials hope this will contribute to reducing private car dependency, aligning with national goals for lower greenhouse gas emissions and improved urban livability.

Experts in urban planning have weighed in on the trial's potential. Transport analysts note that on-demand services can fill the "last mile" connectivity void, making public transport more appealing in sprawling cities like Tauranga. However, challenges remain, including the need for scalable funding and integration with existing bus networks. The council has acknowledged initial teething issues, such as occasional delays during peak hours and the requirement for users to have smartphones, which could exclude some demographics. To mitigate this, alternative booking methods via phone have been introduced, and outreach programs are targeting digitally less-savvy residents.

Looking ahead, the extension period will involve deeper evaluations, including environmental audits to measure reductions in vehicle emissions and traffic volume. If the trial proves viable long-term, the council envisions rolling out MyWay citywide, potentially incorporating electric vehicles to further green the fleet. Community consultations are planned to refine the service based on resident input, ensuring it meets diverse needs—from students and workers to tourists exploring the coastal attractions.

This development reflects a wider trend in New Zealand towards innovative transport solutions. Similar pilots in Auckland and Wellington have explored dynamic routing and app-based bookings, but Tauranga's model stands out for its focus on suburban flexibility. As the extension unfolds, it could serve as a blueprint for other regional centers grappling with transport inefficiencies. For now, Tauranga residents can continue enjoying the perks of a transport system that bends to their schedules, rather than the other way around, fostering a more connected and efficient community.

In summary, the extended trial underscores the council's commitment to adaptive public services, with early indicators suggesting it could transform how people move around the city. As data accumulates over the coming months, the true impact on daily life and urban sustainability will become clearer, potentially paving the way for a permanent fixture in Tauranga's transport landscape. (Word count: 812)

Read the Full rnz Article at:
[ https://www.rnz.co.nz/news/national/566693/tauranga-council-extends-on-demand-public-transport-trial ]

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Tauranga Extends On-Demand Public Transport Trial

Tauranga Council Extends On-Demand Public Transport Trial Amid Positive Feedback